Service Center Manager Ticino with German

Experis is the IT & Digital brand of the ManpowerGroup group, specializing in the research and selection of qualified professionals in the fields of Information Technology, Engineering, and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment, and tailor-made technological solutions in national and international contexts.
We are looking for, for a direct position at one of our important clients, an IT Team Leader / Service Center Specialist for Eastern Switzerland and Ticino.
Main duties

• Technical and organizational management of a small IT team and support to the Service Center Manager Eastern Switzerland/Ticino, acting as deputy during absences.
• Analysis, classification, management, and resolution of issues related to hardware, Office applications, SAP, and server infrastructures.
• Monitoring and tracking of IT incidents, from intake to resolution, ensuring adequate feedback to users and internal customers.
• Active participation in IT projects, particularly migration, implementation, and rollout activities.
• Installation, configuration, and commissioning of IT systems intended for administrative offices and logistics, as well as new points of sale and renovations.
• Technical support for openings and interventions at points of sale.
• Translation of content from German to Italian, including Newsline, training materials, and IT documentation, ensuring consistency with corporate technical and IT terminology.

Requirements

• Complete education in the IT field (technical degree or equivalent training) and several years of experience in the IT field, preferably with experience in the management and coordination of IT specialists.
• Excellent knowledge of computer hardware, including PCs, printers, networks, tablets, and smartphones.
• Solid knowledge of the main software environments, in particular Windows 10 and Microsoft 365.
• Structured, autonomous, and problem-solving oriented approach.
• Availability for 7x24 on-call service, work outside normal office hours (06:00–22:00), and on Saturdays.
• Category B driving license and availability for regular travel to the Gossau (SG) headquarters and other company locations.
• Excellent knowledge of the Italian and German languages, both written and spoken.
• Resilient, flexible, and team-oriented personality.
• Good organizational and communication skills, with a strong orientation towards customers and service.

The advertisement is addressed to candidates of both sexes, in compliance with current regulations regarding equal opportunities and non-discrimination (L. 903/77 and D.Lgs. 198/2006).
We evaluate with interest motivated, curious people oriented towards professional growth, eager to contribute to innovative projects in a dynamic and collaborative technological context.

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