Front Office Manager (hotel)

The employer is looking for a:

Front Office Manager (reported profession)

Tasks:

• lead the Front Office department during the pre-opening phase, the launch, and continuous operations, ensuring an impeccable guest experience through reception, guest relations, concierge coordination, switchboard, and lobby presence
• define and implement high service standards, operating procedures, and guest journey touchpoints that reflect the positioning and ambition of the Grand Hotel Locarno as a five-star destination
• select, onboard, train, and motivate the Front Office team, creating a culture of excellence, discretion, emotional intelligence, and authentic hospitality
• maintain a strong and visible leadership presence in the lobby and Front Office areas, supporting the team in daily activities and constantly serving as an ambassador for the hotel
• supervise arrivals, departures, VIP guests, room assignments, and guest preferences with extreme attention to detail, in order to offer personalized and intuitive service at every stage of the stay
• collaborate closely with Housekeeping, Reservations, Revenue, Spa, Food & Beverage, and other operational departments to ensure impeccable coordination, accurate communication, and a seamless luxury experience throughout the property
• promote guest satisfaction, quality control, and upselling performance, while maintaining operational efficiency, team productivity, and compliance with hotel standards and procedures
• support the implementation of systems, reporting tools, and organizational structures relevant to the Front Office function, actively contributing to the successful positioning and opening of this iconic hotel

Requirements:

• Federal Diploma of Vocational Education and Training (APF)
• proven experience of at least 3 years
• excellent knowledge of Italian, German, and English
• availability to work shifts, on weekends, and on public holidays

Employment details:

• workplace Locarno, Grand Hotel Locarno
• employment 100%
• start of employment by agreement, permanent
• salary according to CCNL