Station Customer Assistant (m/f/d)

What you can set in motion.

• Individually assist travelers with reduced mobility in boarding, alighting, and changing trains.
• Professionally manage customer requests, providing them with support and information; assist them in using ticket machines, SBB Apps, and luggage lockers.
• Ensure the readiness for use of plants and work equipment.
• Perform logistical tasks such as the management of luggage, bicycles, brochures, lost property, etc.
• Perform these activities throughout the Ticino service area.

What you bring with you.

• You enjoy direct contact with the customer and have a high orientation toward customers and services.
• You possess a category B driving license.
• You have manual skills and an interest in multiple activities.
• You have good knowledge of the Office suite and an interest and ability to use digital tools (apps, mobile, etc.).
• You have completed basic vocational training, obtaining a federal certificate of capacity (AFC).
• You have C1 knowledge of the Italian language, and a B1 level of German, French, and English helps to complete the profile.